Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and provide a better browsing experience.

2. Types of Cookies We Use

Essential Cookies

• Required for website functionality
• Maintain user sessions and authentication
• Process bookings and payments
• Cannot be disabled without affecting site functionality

Performance Cookies

• Google Analytics for website usage tracking
• Measure page load times and performance
• Identify errors and technical issues
• Help us optimize website speed

Functional Cookies

• Remember your language and location preferences
• Store your search history and filter preferences
• Customize website experience based on preferences

Marketing Cookies

• Track your activity across websites
• Display personalized advertisements
• Measure campaign effectiveness

3. Third-Party Cookies

We use cookies from third-party services including Google Analytics, booking platforms, and payment processors. These third parties have their own privacy policies governing cookie usage.

4. Managing Your Cookies

Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Preferences → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage website data
• Edge: Settings → Privacy → Cookies and other site data

Opting Out

Blocking all cookies may affect website functionality. We recommend allowing essential cookies while blocking marketing cookies if you prefer minimal tracking.

5. Data Retention

• Session Cookies: Deleted when browser closes
• Persistent Cookies: Retained for up to 2 years
• Analytics Cookies: Retained for 26 months

6. Privacy & Security

• Cookies do not contain sensitive personal data
• Payment information is never stored in cookies
• All cookies are subject to our Privacy Policy

7. Updates to Cookie Policy

We may update this policy as technology evolves. Check this page regularly for updates.

8. Contact Us

Questions about our cookie usage?
Email: privacy@hotelshivoham.com
Phone: +91 7703987215